HR Managed Services

Supporting you every step of the way


Our Managed Services team provide systems-agnostic support tailored to your organisation to help manage your day-to-day technical HR operational tasks. We analyse your values and operations to provide seamless support including help desk ticket handling, troubleshooting with your vendor and recommending tactical improvements. With our comprehensive management, your team can focus on strategic priorities while we handle the operational details. 


Here are some examples of how our HR managed services can assist you: 


  • Administration support 
  • Support desk ticket requests 
  • Release management 
  • Learning curriculum creations 
  • Skills alignment 
  • Annual performance review preparation 
  • Requisitions process updates 
  • Core data reviews and integrity 
  • API integrations, data feeds and manual file loads 
  • User authentication, for example Single Sign On (SSO) 


Our clients typically purchase a bank of hours, offering the flexibility to use our services as needed. This approach ensures access to our expertise and support whenever required, without the constraints of rigid schedules or predefined services. 


Our commitment to you is simple: to provide friendly, flexible and effective support that alleviates administrative burdens and delivers real results.  

Vitro offer comprehensive, systems-agnostic services to support you and maximise efficiency across your HR operations. 

Our approach to managed services

How we work...

HR Managed Services

Our expertise

With over a decade in business, our experts have an in depth understanding of the business landscape and are ready to help you find the best solutions to your unique challenges. Our technical operators are committed to ensuring you get the most out of your HR technology. 

We are here for you whenever you need us, whether it's for a quick question or ongoing daily support.  We are committed to providing excellent customer service every step of the way and our success is measured by your satisfaction. Our clients consistently commend us for our efficient service and quick response times. 

Vitro has extensive experience of global programs and can advise and support on a number of products and services including, but not limited to:  

  • Cornerstone
  • HiBob
  • Agresso’s ERP 
  • Phenom Recruitment CRM
  • Oracle LMS
  • ServiceNOW HR
  • iTrent 
  • Workday

Why work with us

At Vitro we are passionate about enabling employees to transform their work lives by humanising HR technology and putting people at the heart of our processes. 

Our team specialises in implementing Cornerstone OnDemand and HiBob systems for businesses of all sizes, including well-known brands like Electrolux, Trainline and NFU Mutual. 85% of our customers choose to work with us for ongoing support. 

We offer our clients a tailored approach, crafting implementation plans unique to your organisation. By working collaboratively to foster transparent and supportive long-term partnerships. 

Ready to supercharge HR support?

Our team are just a click away.

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